Reward-based · welfare-led · evidence-informed
Kind, practical, one-to-one training, enrichment, welfare guidance and suitable low-risk behaviour support for companion animals and their people in Sutton Coldfield and nearby areas.
About
I’m Dawn, founder of Sutton Pet Support. I hold a BSc (Hons) in Animal Behaviour and Welfare from the University of Lincoln.
My background includes animal learning, behavioural observation, welfare assessment, enrichment and evidence-informed approaches to training and behaviour support.
I provide reward-based, welfare-led support that considers the individual animal’s emotional state, health, environment and opportunities to express natural behaviour.
I am not currently advertising as an accredited Clinical Animal Behaviourist. I work within my competence and may recommend veterinary assessment or referral when a case is complex, high-risk or outside my scope.
Pet training and behaviour support
Every animal and situation is different. Some concerns may only need one focused appointment, while confidence-building, gradual exposure and longer-term training can benefit from several shorter sessions. A free suitability call is available so I can recommend an appropriate option and confirm the price before you commit to anything.
Free · 15 minutes
A brief telephone or video call to discuss your pet and decide whether my service is suitable.
This is not a full behaviour consultation.
£25 · 30 minutes
One-to-one practical coaching focused on an agreed everyday skill or manageable training goal.
£40 · 60 minutes
Suitable when additional observation, owner coaching or work on more than one training goal is needed.
£40–£60 · 60–90 minutes
The length and price depend on the history, observation and level of support needed. The exact price is always agreed in advance.
Veterinary assessment may be needed before or alongside support when pain or another health concern could be involved.
From £15 · 30 minutes
Reduced rates may be available when several short sessions are recommended for gradual exposure, confidence-building or practice of an agreed plan.
There is no requirement to purchase a package.
Depending on the service and the animal’s needs, sessions may take place at the client’s home, in a suitable outdoor location or online.
Any additional travel charge will be agreed before the booking is confirmed.
Suitability and referrals
Experience with animals
My approach is informed by direct experience with animals as well as academic study, careful observation and a strong focus on welfare across a range of companion-animal species.
Areas covered
Home and outdoor appointments may be available in Sutton Coldfield, Four Oaks, Mere Green, Boldmere, Walmley, Streetly, Wylde Green and nearby areas. Online sessions may be available where appropriate.
Contact me before booking when you are outside these areas or need to discuss accessibility, parking or travel requirements.
Frequently asked questions
I use reward-based, welfare-led approaches and do not use methods intended to cause pain, fear or intimidation.
Significant aggression, bites, attempted bites or escalating risk may require veterinary assessment and referral to an appropriately qualified clinical behaviour professional. The free suitability call helps determine the safest next step.
Veterinary input may be required when behaviour has changed suddenly, pain or illness could be involved, medication is relevant, or a case is complex or high-risk.
No animal-training or behaviour outcome can be guaranteed. Progress depends on health, environment, previous learning, consistency and the participation of the people responsible for the animal.
You will receive a Google Calendar invitation. The information you submit is used to assess and administer your booking. I may contact you if more information is needed before confirming suitability. Following a paid session, you will receive clear recommendations and agreed next steps to practise at home.
Book or ask a question
Use the booking page to select a service and an available time. For a quick question, contact me by email or WhatsApp.
Email: suttonpetsupport@gmail.com
Privacy
Sutton Pet Support is operated by Dawn Peters. Information submitted through enquiries and bookings may include your name, contact details, postcode, appointment details, information about your animal, behaviour history and session notes.
This information is used to respond to enquiries, assess suitability, arrange and deliver appointments, maintain appropriate records and meet legal, insurance or safeguarding obligations. Relevant service providers may include Google Calendar, Google Sheets, Gmail, website hosting and WhatsApp.
Information is kept only for as long as reasonably required for the purpose for which it was collected and for applicable legal, insurance, tax or safeguarding requirements. You may request access, correction or deletion where applicable by emailing suttonpetsupport@gmail.com .
Client information
Service suitability, price, location, travel charges and payment arrangements will be confirmed before a paid appointment.
Please provide at least 48 hours’ notice when cancelling or rescheduling. Late cancellations and missed appointments may be charged where this has been agreed before booking.
Clients must provide accurate information, disclose known bite or injury history, follow reasonable safety instructions and seek veterinary care where health or pain may be relevant.
Outcomes cannot be guaranteed. A service may be paused, discontinued or referred when risk, welfare, health or scope-of- practice concerns arise.